JAYSON W. HANUS-SHEPHARD PROFESSIONAL CORPORATION d/b/a Shephard Health
Effective Date: November 5, 2026
Shephard Health, operated by JAYSON W. HANUS-SHEPHARD PROFESSIONAL CORPORATION ("Shephard Health," "we," "us," or "our"), DOES NOT sell, rent, share, trade, transfer, or otherwise disclose customer opt-in information, including mobile phone numbers, SMS consent records, text messaging opt-in data, or communication preferences, with affiliates or third parties for marketing, promotional, lead generation, or unrelated purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors and service providers in support services, such as customer service, appointment scheduling, technology support, payment processing, website hosting, communications platforms, or messaging delivery, is permitted only as reasonably necessary to provide services on our behalf.
All other use case categories exclude SMS originator opt-in data and consent. SMS originator opt-in data and consent will not be shared with third parties except with service providers strictly necessary to deliver communications requested or consented to by the recipient, or where disclosure is required by applicable law.
At Shephard Health, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you visit our website, submit a form, request or schedule an appointment, communicate with our clinic, receive services, or interact with our email, telephone, and SMS messaging systems.
By using our website or services, you acknowledge this Privacy Policy and our Terms of Service.
We may collect personal information that you voluntarily provide when you contact us, submit a form, request information, schedule an appointment, become a patient, or otherwise interact with our clinic.
As a chiropractic and healthcare clinic, we may collect health-related information that you voluntarily provide and that is reasonably necessary for responding to inquiries, assessing requests for care, coordinating appointments, and providing healthcare or wellness services.
If you make payments or provide billing information, certain payment information may be collected and processed through secure third-party payment processors. We do not intentionally store complete payment card information on public website servers.
When you visit our website or online services, certain information may be collected automatically, including:
We may retain records associated with communications between you and Shephard Health, including appointment requests, telephone interactions, emails, SMS messages, inquiries, consent records, communication preferences, opt-in records, and unsubscribe or opt-out requests.
We may use collected information to:
We do not sell or rent your personal information or customer information to third parties for their independent marketing purposes.
If you provide your mobile number and consent to receive communications, Shephard Health may send transactional or service-related messages connected to your inquiry, appointments, account, or requested services.
These communications may include appointment confirmations, appointment reminders, scheduling changes, follow-up messages, service notifications, billing notices, administrative communications, and other messages related to services you have requested.
Where required, marketing and promotional electronic communications are sent only where appropriate consent has been obtained or another lawful basis for sending the communication applies.
Marketing communications may include clinic updates, wellness information, service announcements, offers, promotions, and other information regarding Shephard Health.
Consent to receive promotional SMS or other marketing communications is not a condition of purchasing healthcare services.
Individuals may provide consent through website forms, contact forms, appointment request forms, scheduling forms, booking pages, landing pages, written consent, or other approved consent mechanisms.
Where available, we may maintain records of the telephone number or email address, consent language, consent date and time, source of consent, and communication preferences.
Message frequency may vary based on appointments, inquiries, requested services, account activity, follow-up communications, and your communication preferences.
Message and data rates may apply depending on your mobile carrier and service plan.
You may opt out of applicable SMS communications by replying STOP. We may send a final confirmation message acknowledging your request.
Reply HELP for assistance. You may also contact Shephard Health at +1 403-543-7499 or [email protected] .
Promotional email communications will include an unsubscribe mechanism where required. You may also contact us directly to request that applicable marketing communications stop.
Mobile carriers are not responsible for delayed or undelivered SMS messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. This includes mobile phone numbers, SMS consent records, opt-in records, consent timestamps, and SMS originator opt-in information.
Information may be provided to service providers or subcontractors that perform operational support services on our behalf, such as appointment scheduling, customer support, communications delivery, technology hosting, payment processing, or related services.
These providers may use information only as reasonably necessary to perform services on our behalf and subject to applicable contractual and legal requirements.
We may disclose personal information to trusted providers where reasonably necessary to operate our clinic, host our website, process payments, schedule appointments, communicate with patients, maintain systems, or provide requested services.
Information may also be disclosed when required or permitted by applicable law, regulatory requirements, court order, professional obligations, or where reasonably necessary to protect patients, our clinic, our systems, our rights, or others.
Our website may use cookies, analytics tools, pixels, and similar technologies to support functionality, understand website activity, measure performance, improve user experience, and evaluate marketing effectiveness.
Depending on your browser or device, you may be able to restrict certain cookies through your settings.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, alteration, misuse, or destruction.
However, no electronic storage or transmission method can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide healthcare or business services, satisfy legal and professional obligations, maintain necessary records, resolve disputes, and document communication consent.
Subject to applicable law and permitted exceptions, you may have rights regarding your personal information, including the ability to:
Our public website is not intended to knowingly collect personal information directly from children without appropriate parent or guardian involvement. Healthcare services involving minors will be handled in accordance with applicable consent, professional, and privacy requirements.
Our website may link to or use external services such as scheduling platforms, payment processors, communications platforms, social media services, or other websites.
We are not responsible for the independent privacy or security practices of third-party websites and services.
Shephard Health handles personal information in accordance with applicable Canadian and Alberta privacy requirements, including applicable private sector privacy obligations and any health-information requirements that apply to the clinic and the information involved.
Commercial electronic communications are managed in accordance with applicable Canadian electronic messaging requirements.
We may update this Privacy Policy periodically to reflect changes in our operations, services, technology, legal obligations, or privacy practices. The revised policy will be posted with an updated effective date.
JAYSON W. HANUS-SHEPHARD PROFESSIONAL CORPORATION d/b/a Shephard Health
1228 Kensington Road NW, Suite 200
Calgary, Alberta T2N 3P7
Canada
Phone:
+1 403-543-7499
Email:
[email protected]
Website:
https://go.shephardhealth.com/home
Please also review our Terms of Service governing use of our website, communications, and services.